lgo Platform Privacy Notice

This page describes what we collect when you use lgo and how we keep that data protected. We take your privacy seriously and are committed to transparent practices around data collection, storage, and use. When you open an account on lgo, deposit funds, or place wagers on our sportsbook, live-dealer tables, or slot games, we collect certain information — and we want you to understand exactly what that means.

Our lgo platform operates in supported jurisdictions where applicable law permits. We comply with data protection regulations in the regions where we operate, including Indonesia. Your data is encrypted in transit and at rest, and we do not sell your personal information to third parties. We use your data only to operate our platform, process your transactions, and comply with legal obligations.

Below, we explain what data we collect, how we use it, who may access it, and what rights you have. If you have questions about our privacy practices, contact our support team through your lgo account.

What Data We Collect on lgo

When you open an account on lgo, we collect your email address, full name, date of birth, and phone number. During identity verification, we collect government-issued ID information (passport, national ID, or driver's license number) and proof of address (utility bill or bank statement). We also collect your payment method details — for example, your bank account number if you use BCA, e-wallet, mobile banking, or local payment transfers, or your mobile wallet identifier if you use online payment, e-wallet, mobile banking, local payment, or online payment.

Once your account is active on lgo, we collect transaction data — every deposit, withdrawal, wager, and game outcome. We also collect technical data: your IP address, device type, browser information, and cookies. This technical data helps us detect fraud, prevent account abuse, and improve our platform's performance.

How we use your data on lgo

We use your data to operate our lgo platform — processing deposits and withdrawals, settling wagers, calculating cashback and tier progression, and sending you account notifications. We use your email to send you promotional offers, tournament invitations, and important account updates. You can opt out of promotional emails through your lgo account settings at any time.

We also use your data for compliance and fraud prevention. We analyze transaction patterns to detect money laundering, underage access, and account abuse. If we suspect fraud, we may freeze your account pending investigation. We share transaction data with financial institutions and regulatory authorities only where required by law.

Third-Party Processors and Data Sharing on lgo

Our lgo platform uses third-party processors to handle payments, identity verification, and customer support. These processors have access to your data only to the extent necessary to provide their service. We require all processors to maintain strict confidentiality and comply with data protection standards equivalent to our own.

We do not sell your data to advertisers, data brokers, or marketing firms. We may share aggregated, anonymized data (e.g., "lgo has 50,000 active accounts") for business analytics, but this data cannot identify you personally. We may also share your data with law enforcement or regulatory authorities if required by court order or legal process.

Cookies and Tracking on lgo

We use cookies on lgo to remember your login session, store your preferences, and track your activity on our platform. These cookies help us provide a seamless experience — for example, keeping you logged in as you browse Liga 1 markets or live-dealer tables. We also use cookies to measure how users interact with lgo, which helps us improve our platform.

Most cookies on lgo expire when you close your browser. Some cookies persist longer to remember your preferences. You can disable cookies in your browser settings, but this may affect your ability to use lgo fully. We do not use cookies to track you outside lgo.

Your Rights and Data Access on lgo

You have the right to access, correct, and delete your personal data on lgo. To request a copy of your data, contact our support team through your lgo account. We will provide your data in a portable format within a standard timeframe. You also have the right to request deletion of your account and associated data, subject to our legal obligations to retain transaction records.

If you believe we have misused your data or violated your privacy rights, you may lodge a complaint with our support team. We will investigate and respond within a standard timeframe. If you're unsatisfied with our response, you may escalate your complaint to the relevant data protection authority in your jurisdiction.

• 1
  Access your dataRight 1

  Request a copy of all personal data we hold about you on lgo.

• 2
  Correct inaccuraciesRight 2

  Update or correct any inaccurate information in your lgo account.

• 3
  Request deletionRight 3

  Request deletion of your lgo account and associated data, subject to legal retention requirements.

Data Retention and Security on lgo

We retain your personal data on lgo for as long as your account is active, plus a standard period afterward to comply with financial and anti-money-laundering regulations. Transaction records are retained longer due to legal requirements. Once the retention period expires, we securely delete your data.

We protect your data using industry-standard encryption, firewalls, and access controls. Our servers are monitored continuously for unauthorized access. However, no security system is perfect — if we discover a data breach affecting lgo, we will notify you and relevant authorities as required by law.

Contact Us About Privacy on lgo

If you have questions about our privacy practices, want to exercise your data rights, or wish to lodge a complaint, contact our support team through your lgo account. We're available to help and will respond to your inquiry within a standard timeframe. You can also reach out if you're based in Jakarta, Surabaya, Bandung, Medan, or Semarang and have specific regional privacy concerns.

We may update this privacy notice from time to time to reflect changes in our practices or legal requirements. Changes are effective immediately upon posting to your lgo account. Continued use of lgo after an update constitutes acceptance of the updated privacy notice.