lgo Terms of Use

When you open an account on lgo, you agree to our terms of use. These terms set out how we operate our platform, what we expect from our members, and how we handle disputes. We've written them to be clear and fair — covering account opening, deposits and withdrawals, bonus eligibility, and the rules that apply to all our games and markets.

Our lgo platform operates in supported jurisdictions only. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you're unsure whether lgo is available in your region, we recommend checking local regulations before opening an account.

This page outlines the key terms that govern your relationship with lgo. By using our platform — whether for sportsbook markets like Liga 1 and Piala AFF, live-dealer tables, slots, or esports betting — you accept these terms in full.

Account Opening and Eligibility on lgo

To open an account on lgo, you must be of legal age in your jurisdiction and provide accurate personal information. We require your email address, a secure password, and identity verification documents (standard KYC). Once you've submitted these details, our team reviews your application. If everything checks out, your account is activated and you can deposit funds.

We reserve the right to decline account applications or suspend accounts if we suspect fraud, money laundering, or breach of our terms. If your account is suspended, we'll notify you and explain the reason where possible. You may appeal a suspension by contacting our support team through your lgo account.

Important: You may only hold one lgo account. If we discover duplicate accounts, we reserve the right to close all associated accounts and forfeit any balances.

Our lgo verification process

Verification on lgo is straightforward. You'll upload a government-issued ID (passport, national ID, or driver's license) and proof of address (utility bill or bank statement). Our team reviews these documents within a standard timeframe. If we need clarification, we'll contact you through your lgo account. Once verified, you can deposit and withdraw without further delays.

We may request additional verification at any time if we suspect unusual activity or if local regulations require it. This is standard practice and helps us protect all our members.

Deposits, Withdrawals, and Payment Methods on lgo

We accept eight payment methods on lgo: DANA, e-wallet, mobile banking, local payment, online payment, and direct bank transfers via e-wallet, mobile banking, local payment, and online payment. Deposits are processed instantly once you've selected your method and confirmed the amount. Your funds appear in your lgo wallet immediately and are available for use on any game or market.

Withdrawals on lgo follow the same process in reverse. You select your payment method, enter the amount, and submit your request. Our system processes the withdrawal subject to standard verification checks. Processing times vary by payment method — most mobile wallet withdrawals complete within the standard window for your chosen channel, while bank transfers may take slightly longer.

Note: We do not charge withdrawal fees on lgo. Any fees are set by your payment provider, not by us.

Withdrawal holds and verification on lgo

In rare cases, we may place a temporary hold on a withdrawal if your account is new, if you've made unusually large transactions, or if local regulations require additional checks. We'll notify you of any hold and explain the reason. Holds are typically resolved within a standard timeframe, after which your withdrawal proceeds normally.

We never hold withdrawals indefinitely. If you believe a hold is unreasonable, contact our support team and we'll review your case.

Bonus Terms and Eligibility on lgo

Our welcome offer on lgo is available to new members who complete their first deposit. The bonus is not a fixed amount but rather a percentage or multiplier applied to your deposit, subject to current campaign terms. Once credited, the bonus is added to your main wallet and is available for use on any game or market — sportsbook, live dealer, slots, or esports.

We also offer weekly cashback on lgo, calculated on net losses across all your activity. Cashback is credited automatically every Sunday evening (Jakarta time) at your tier's rate. There are no separate playthrough requirements or restrictions — cashback is yours to use or withdraw immediately.

Our referral program rewards you for inviting friends to lgo. When a friend signs up using your link and completes their first deposit, both you and your friend receive referral bonuses. There is no limit to how many friends you can refer, and bonuses accumulate throughout your membership.

Bonus eligibility: All bonuses on lgo are subject to account verification and compliance with our terms. We reserve the right to forfeit bonuses if we detect fraud or breach of our rules.

Game Rules and Market Settlement on lgo

Every game and market on lgo has its own rules, which are displayed before you wager. For sportsbook markets like Liga 1 and Piala AFF, odds are settled based on official tournament results. For live-dealer games like blackjack and roulette, outcomes are determined by the dealer's actions in real-time. For slots, outcomes are generated by our certified random number generator.

We settle all markets fairly and transparently. If a match is postponed, cancelled, or disputed, we publish clear communication about how affected markets will be handled. In rare cases where settlement is delayed, we notify you through your lgo account.

Dispute Resolution and Our lgo Support

If you have a dispute with lgo — for example, a question about a settlement, a withdrawal delay, or account access — contact our support team through your lgo account. We aim to resolve disputes fairly and promptly. Our team will investigate your case and provide a resolution within a standard timeframe.

If you're not satisfied with our resolution, you may escalate your case for further review. We take all disputes seriously and are committed to fair outcomes for all our members.

Jurisdiction and Applicable Law

Our lgo platform operates in supported jurisdictions only. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you access lgo from a jurisdiction where our services are not permitted, you do so at your own risk and in violation of our terms.

These terms are governed by the laws of the jurisdiction in which lgo operates. Any disputes arising from your use of lgo are subject to the dispute resolution process outlined above.

Final note: We reserve the right to update these terms at any time. Changes are effective immediately upon posting to your lgo account. Continued use of lgo after an update constitutes acceptance of the new terms.

For questions about these terms or our policies, contact our support team through your lgo account. We're here to help.